COMPLAINTS, RETURNS AND REPLACEMENTS

EXCHANGE OF SIZE AND EXCHANGE OF ITEM FOR ANOTHER
If you have tried the item after receiving it and found that the size does not suit you or you want to exchange the item for another, please follow the procedures described below.

PROCEDURE FOR REPLACEMENT OF ITEM SIZE
Please prepare the following information:

The number of your invoice-shipping note
The item code and size you want to exchange
The size you want to trade for

PROCEDURE FOR THE EXCHANGE OF AN ITEM FOR ANOTHER
Please prepare the following information:

The number of your invoice-shipping note
The item code and size you want to exchange
The item code and size you want to exchange for
You can submit the requested data to the e-mail address prodaja@leone1947.rs or by calling the phone number 060 670 670 4.

After that, a physical check is made to see if the requested size is available, i.e. the desired article, after which you will receive instructions to your email address where the entire process of exchanging the size for the appropriate one, or exchanging the article for another, will be explained to you. You cannot send the ordered item without prior contact and agreement with the customer support operators via the call or e-mail message listed above, on your own initiative, to the addresses listed on the shipping invoice.

REPLACEMENT DEADLINE
The deadline for changing the size of the article or exchanging it for another is 14 days from the moment of submission of the request by the customer, and after receiving the product.

REPLACEMENT COSTS
The direct costs of replacing the goods are borne by the consumer, except in cases where the consumer receives a defective or wrong product from the trader.
NOTE: By confirming the order, by clicking on the CONFIRM ORDER button, you agree to the terms of exchanging the size of the item and exchanging the item for another.

RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT
NOTICES FROM ARTICLE 27 OF THE LAW ON CONSUMER PROTECTION

The consumer/buyer has the right to withdraw from the contract concluded at a distance, i.e. outside the business premises of the seller, by filling out a declaration of withdrawal from the contract concluded at a distance, no later than within 14 days from the day of receipt of the ordered goods by the buyer, without any explanation.

Also, the customer can cancel the purchase and request a refund if the product is not delivered within the agreed time or due to the non-conformity of the delivered item.

If the buyer withdraws from the contract, he is released from all obligations, except for the obligation to pay the costs of returning the goods.

For the product, i.e. products, which the customer returns, is obliged to return the invoice and a completed declaration of withdrawal from the contract.

If the buyer agrees, the seller “Leone Balkan” is obliged to exchange the product, which the buyer is not satisfied with, for another product or to return the amount paid by the buyer under the contract, no later than 14 days from the day of receipt of the declaration of withdrawal from contract.

The buyer is responsible for the reduced value of the goods, which occurred as a result of inadequate handling of the goods, i.e. if the goods are physically and mechanically damaged, if they have been treated with chemical means and thus damaged, or if they have been inadequately assembled by an unprofessional person and thus their value is reduced.

METHOD OF REFUND
In relation to how the product was paid for and in agreement with the buyer, the money can be refunded by payment to the buyer’s current account or sent via postal services no later than 14 days from the day of receipt of the declaration form on the cancellation of the purchase and return of the goods.